Last updated November 13, 2026. This policy is part of our terms of sale.
If something arrived damaged, missing or wrong
Tell us within 7 days of delivery, with your order number and a photo: use our contact page. We will replace the item or refund it in full, including shipping. You do not need to send anything back.
Returning unopened items
You may return sealed, unopened items within 30 days of delivery for a refund of the item price. Contact us first for the return address. Return shipping is paid by you unless the item was damaged or wrong.
Opened items
Research materials cannot be resold once their seal is broken, so opened items cannot be returned unless they arrived damaged or wrong.
Cancelling an order
You can cancel any order free of charge until it ships: use our contact page with your order number. Orders reserved for manual payment are cancelled automatically if payment has not arrived within 48 hours. We do not sell subscriptions, so there is nothing to cancel after an order ships.
How refunds are paid
Refunds go back to the original payment method once we have received and checked the return; your bank then usually shows the refund within 5 to 10 business days. Card refunds appear on your statement under FURANDMANE, the same name as the original charge.
Orders we cancel
If we cancel an order (for example, an item went out of stock, a price was shown in error, or the order suggests use other than research), we refund it in full straight away.
Questions first
If anything is wrong with an order, please contact us before disputing the charge with your bank: use our contact page. We answer within one business day, monday to Friday, 9am to 5pm ET, and we will put it right.