Last updated November 13, 2026. These terms apply to every order placed on furandmanelabs.com with Fur & Mane. Our research-use terms are part of them.
Orders and prices
All prices are in US dollars (USD) and include the product only; shipping is added at checkout and shown before you pay. A contract is formed when we email your order confirmation. We may cancel and fully refund an order if a price or stock level was shown in error.
Payment and security
Card, Apple Pay and Google Pay payments are processed by Stripe on Stripe's own secure, PCI-DSS compliant checkout page. We never see or store your full card number. Your statement will show FURANDMANE.
Shipping
We ship to addresses in the United States only, by USPS or UPS. Orders paid by 1pm ET on a business day usually ship the same day; most arrive within 2 to 5 business days. Shipping costs $9.95 per order, free on orders of $150.00 or more after discounts. Full details are on our shipping page.
Returns and refunds
The full policy is on our returns and refunds page. In short:
- Damaged, missing or wrong items: tell us within 7 days of delivery, with your order number and a photo, and we will replace the item or refund it in full, including shipping. You do not need to send anything back.
- Unopened items: you may return sealed, unopened items within 30 days of delivery for a refund of the item price. Contact us first for the return address; return shipping is paid by you unless the item was damaged or wrong.
- Opened items: because research materials cannot be resold once their seal is broken, opened items cannot be returned unless they arrived damaged or wrong.
- Refunds go back to the original payment method within 5 to 10 business days of our approving the return.
Cancellations
You can cancel any order free of charge until it ships: use our contact page with your order number. Orders reserved for manual payment are cancelled automatically if payment has not arrived within 48 hours. We do not sell subscriptions.
Discounts and promotions
Discount codes are single-use per order unless stated, cannot be combined, have no cash value, and apply to product prices only. A code's end date and any limit on uses are stated where the code is offered. We may end a promotion at any time; orders already placed keep their discount.
Legal and export restrictions
We ship within the United States only and do not export. You are responsible for following the laws of your state and locality that apply to research chemicals. We may refuse orders to addresses where we believe sale is restricted.
Disputes
If something is wrong with an order, please contact us first: use our contact page. We answer within one business day and will put it right. These terms are governed by the laws of the State of Florida, United States.
Liability
Products are sold for research use only, as described on each product page and certificate. To the extent the law allows, our liability for any order is limited to the amount you paid for it.